Our website operates on a password-protected system. It remains locked for most of the month, but we release a password for a short period each month, typically valid for 48 hours unless stated otherwise. Access to the site is exclusively through this password; there are no alternative entry methods. To obtain the password, you have a few options:

• Join our Email Waitlist: Simply visit our website and enter your email address into the sign-up bar.
• Join our Discord Server: On our website, you'll find a button at the bottom of the page that says "You've been invited," which you can click to join our Discord community.
• Join our Instagram Broadcast Channel: Navigate to our Instagram profile, and you should see a clickable button below our bio to join the broadcast channel.

Once the drop date is set, we will widely publicize it across all our social media channels. The website will have a countdown and if you are on our email waitlist, you will also receive an email notification, making it very difficult to miss. On the day of the drop, you will receive the password via your chosen communication method: email, Instagram broadcast channel, or in the dedicated password channel on Discord.

Pre-orders usually take about 7 weeks. That's 3-5 weeks for us to make everything from scratch (because we literally hand-make every single order!) and then another 1-2 weeks for it to ship and get to you. We know that's a bit of a wait, but we really appreciate your patience and understanding!
Non pre-orders usually take about 1-3 working days to be shipped out.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! As long as your item hasn't yet been shipped then of course you can cancel your order.

If your order has been shipped then you will not be able to cancel.

Just email support@tukoclothing.com and one of the team will sort you out.

Absolutely! We ship globally, so no matter where you are, we can get our products to you. Just a heads-up, if you're outside the UK, it might take a little longer to arrive. We use a bunch of different couriers to make sure your order gets to you safely.

PLEASE BE ADVISED THAT CUSTOMS FEES AND IMPORT TAXESARE YOUR RESPONSIBILITY.

We usually open the shop once a month, but it's pretty random and depends on how we're feeling. Big drops happen about 4 times per year. We recommend keeping up with our social media (@tukoclothing) and joining the waitlist so you don't miss out!

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

You have 30 days from the date of purchase in which to request a refund.

To request a return simply email us at support@tukoclothing.com and let us know. To clarify our return process for you, please see the details below:

• It is the sender's responsibility to arrange shipping to the address we will provide, and they will also be required to cover the shipping cost.
• When packing your return, please ensure your order number is clearly written somewhere on the parcel. This can be on the inside on a piece of paper or written on the front of the parcel without covering the shipping label.
• The shipping option you choose MUST include tracking.
• Once the item has been shipped, please email us with the tracking code.
• As soon as we receive the returned item, we will promptly process a full refund for you.

If you accidentally ordered the wrong size, no worries – we might be able to swap it for the right one if we have it in stock. It's not a guarantee, but it's definitely worth checking! Just shoot an email to support@tukoclothing.com if you want to get an exchange started. Just a heads-up: if the size mix-up was on your end, you'll need to cover the shipping costs for both returning the original item and sending out the new one. We'll bill you for those.

In the rare case that you get the wrong item or size, don't worry! We've got you covered with an exchange or a full refund for that item. We'll even take care of the return shipping costs. Just shoot an email to support@tukoclothing.com, and we'll send you the return address. Here's how it works:

• Create a return shipping label to the address we give you, and make sure it includes tracking.
• Forward the tracking info and your receipt to support@tukoclothing.com – we'll refund the shipping cost to cover it.
• Once we get the item back at our place, we'll quickly process your exchange or refund.

If you made a mistake in your order details, don't worry! This can be changed if you act fast. Contact support@tukoclothing.com and let us know what to fix, making sure you provide your order number. We'll promptly fix your details if it's not too late. If it's a pre-order item, you have about 6 weeks until the item is shipped, so if you email within that time, we can likely alter your details. However, if it's not a pre-order, you may have a smaller window, usually about 1-2 days, so please ensure you act fast.

PLEASE BE ADVISED THAT CUSTOMS FEES AND IMPORT TAXES
ARE YOUR RESPONSIBILITY.

We recommend that you check on your country’s fees and taxesbefore ordering as you are liable for any such costs, and they arenot included in our prices. These fees depend on your local customs laws and are out of our control.

We've spent countless hours on quality control testing and found that with normal use, even after months of wear, our clothes won't rip or tear. So, we're not responsible for any products damaged (like ripped, torn, or broken) after being worn, and we don't offer refunds, exchanges, or replacements if it's due to customer negligence.

In the rare event your items arrive damaged, please contact support@tukoclothing.com directly and send us images of your damaged product(s). We can help you fix the damage, but if it's beyond repair, you're eligible for a return and full refund or an exchange.

Hit us up at support@tukoclothing.com with your order number and we'll happily look into it for you. We're just as eager for your items to arrive safely at your doorstep as you are!

Flip inside out

Use a mild detergent on a cool wash

Avoid using fabric softeners and Bleach

Short Spin

Hang dry (Plastic Hanger)